The information collected by Advertising Trackers can be used in any one or more of the following ways: (1) to allow us to determine accurately how many people are using the Site, as well as selected sponsors' and advertisers' websites, (2) to determine how many people open our emails, and (3) to determine the purposes for which these actions are being taken. Our Advertising Trackers are not used to track your activity outside of the Site’s domain or the domains of our sponsors and/or advertisers. We will never link Non-Personal Information from Advertising Trackers to Personally Identifiable Information without your permission.
We also reserve the right to determine what type of computer and web browser you are using, what website referred you to the Site, and what your connection speed is. This information is collected purely to enhance your experience on the Site. In addition, Torchlight may use IP addresses to analyze trends, administer the Site, track users’ movements and gather broad demographic information for aggregate use. We do not link your IP address to other Personally Identifiable Information about you.
By providing us with such personal information, you expressly grant Torchlight and all other persons or entities involved in the operations of the Site the right to transmit, monitor, retrieve, store and use such information in connection with the operation of the Site. In particular, Torchlight may use other information about you (1) to provide you with the products, services or procedures that you request; (2) to communicate with you in general; (3) to respond to your questions and comments; (4) to measure interest in and improve our products, services, and the Site generally; (5) to notify you about special offers and products, services or procedures that may be of interest to you; (6) to otherwise customize your experience with the Site; (7) to enforce our Terms of Service; and (8) as otherwise described to you at the point of collection. In addition, we may ask you to confirm your personal information when you contact us, as this will allow us to protect your confidentiality by verifying your identity.
Torchlight also may share your information in the following situations:
a. Legal Compulsion: In response to legal proceedings, such as subpoenas, court orders, or search warrants; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
b. Investigations: When it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to defend or assert the rights, property, or safety of our organization, our customers, or others; and in connection with our Terms of Service. Should we be legally compelled to disclose your personal information to a third party, we will attempt to notify you about such an action unless doing so would violate the law or court order.
c. Corporate Transactions: In connection with a corporate transaction--including, without limitation, a merger, divestiture, or asset sale--or in the unlikely event of bankruptcy.
You can access your personal information by logging into your account on the Site using the username and password you provided during the registration process. You also can review, correct, change, add, delete or update information on your account page at any time. For information on accessing your Protected Health Information maintained by Torchlight, see the “Health Insurance Portability and Accessibility Act” section below. As discussed above, you can choose not to provide us with certain information beyond the information required to register and establish a member account, although such additional information may be helpful to connect to Providers and to take advantage of certain features on the Site. Even if you registered as a member of the Site, you will still be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating to your account, without offering you the opportunity to opt out of receiving such communications.
If you have a complaint or problem, please contact us at email@example.com. If you would like to remove your personal information entirely from the Site and our database, please email us accordingly. After receiving your email, we may require you to verify your identity before removing your information, such as by requiring you to reply to an email message sent to your then current email address, and also may require you to confirm your authority as the account owner by requiring you to respond with your account name and password. After we receive your confirmation and verify your authority with respect to the account, we will make every attempt to remove your personal information within one (1) week after which you will no longer be actively associated with the Site. Nonetheless, it may be impossible for us to remove every instance of information associated with you from all of our records, including log files, history digests or public forums or message boards, though the information may exist for our internal purposes only and will not be shared with other parties. In addition, you understand that, even after removal, copies of content provided by you may remain viewable in cached and archived pages or if other users have copied or stored such content.
If you chose to have us share your information with a third-party Provider, you will have to contact them directly in order to remove your information from their databases. We do not maintain control over the databases of such third party organizations, and thus we cannot reasonably control the removal of your personal information from the databases of those organizations.
We will never ask you for credit card information or any other financial data, though the Providers and other third parties with which we partner may require such information from you.
There is always a risk that an unauthorized third party may gain access to your information by bypassing our security measures or by intercepting the transmission of your information over the Internet. For example, a spyware program that you may have inadvertently installed on your computer may be logging your keystrokes and sending the information to an unauthorized third party.
We are committed to protecting the privacy and security of our users’ data. As of January 1, 2021, Torchlight operates as a Business Associate in compliance with the Health Insurance Portability and Accountability Act of 1996. If you have accessed the Site through the CVS Point Solutions Management (PSM) platform, also referred to as Pharmacy Benefits Management (PBM) or Vendor Benefits Management (VBM), or are using the Site through the CVS partnership, Torchlight may collect, store, and transmit Protected Health Information (“PHI”) including demographic, insurance, and payment information. This information is used to verify eligibility with CVS during registration and to facilitate billing.
As mentioned above, you can access your personal information by logging into your account on the Site using the username and password you provided during the registration process. You have the right to inspect and obtain a copy of your Protected Health Information maintained by Torchlight. You may do so by completing a support request or by contacting us at firstname.lastname@example.org. We will work with you to provide a copy of your Protected Health Information in a secure and timely manner. You may also request corrections to your health information through the same means.
The Site does not cater to children under the age of 13, and we are deeply committed to protecting the privacy of children. Should a child whom we know to be under the age of 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information. Neither Torchlight nor any of its affiliates nor services are designed or intended to attract children under the age of 13. Should a person under the age of 13 require the use of the Site, we encourage that child's parent or legal guardian to establish an account to be used by such parent or legal guardian on behalf of such minor, and it becomes that parent's or guardian’s responsibility to monitor the use of such an account. The parent or guardian is also responsible for maintaining the accuracy of any information so submitted. Furthermore, any information that Torchlight or any of our affiliates provides is directed at the parent or guardian, whom we hold responsible for interpreting and using that information. We take no responsibility for a child who knowingly falsifies his or her information in order to obtain information from us or from any of our Providers’ or other partners’ websites.
This policy was updated 12/2020.